Like a lot of forward-looking companies, yours is moving to a recurring revenue model. You’ve planned a customer-focused, usage-based model and have great ideas about how to retain customers and kill churn. But your current billing system can’t handle any of that. And like most people in your position, it’s your first time selecting a new billing system. Where do you even start?
First, know that you’re not alone. Even most IT managers haven’t been through a billing system deployment. The good news is that we can help you get started in the process of selecting the right vendor. Next, you’ll have to spec your billing system so you and the vendors know exactly what your needs are.
In this webinar, billing systems expert Bob Harden will guide you through creating a set of effective billing system specifications. You’ll learn about the five dimensions to identify business and technical requirements, how to identify showstoppers, and what lies beyond the RFP when vetting billing vendors.
Choosing a billing vendor is a high-risk/high reward opportunity. Selecting the right vendor begins with creating a set of specifications that meets the needs of stakeholders from across your business. This webinar will help you set the course for creation of an effective RFP and proof-of-concept that will help you find a vendor that meets both your current and future needs.
|About Bob Harden
Bob Harden has nearly 30 years of IT experience in diverse industries. For the past 16 years, he has focused on billing and receivables systems, with experience as a programmer, analyst, development manager, service manager, and program manager. Bob served 4 years as a global software director for Experian before leaving to start The Harden Group LLC, a consulting practice based in California.